Help & Support
Frequently Asked Questions
Everything you need to know about booking a clean with Cover Cleaning.
What cleaning services do you offer?
We provide House Cleaning, Office Cleaning, Deep Cleaning, End of Tenancy Cleaning, AirBnB Cleaning, Carpet Cleaning, and After Build Cleaning. Visit our Services page to find the right option for your needs.
Which areas do you cover?
We cover Evesham and the surrounding Vale, including Broadway, Badsey, Offenham, Sedgeberrow, and Honeybourne. Check our Coverage page or get in touch to confirm we reach you.
Do you bring your own cleaning products and equipment?
Yes. Our team arrives fully equipped with professional-grade products and equipment, so you don’t need to supply anything.
Will I get my deposit back after an end of tenancy clean?
We clean to the standard expected by landlords and letting agents and offer a free re-clean within 72 hours if anything is missed. Deposit decisions ultimately rest with your landlord or agent, but our checklist-based approach is designed to give you the best chance of a full return.
Is carpet cleaning included in a standard clean?
Carpet cleaning is available as a separate service or as an add-on to a deep clean or end of tenancy clean. Let us know when booking and we’ll include it in your quote.
How much notice do you need to book a clean?
We can often accommodate short-notice and next-day bookings depending on availability. For the best choice of times, we’d recommend booking a few days ahead, especially for larger jobs like end of tenancy or after build cleans.
Are you insured?
Yes, we’re fully insured. If anything is ever damaged during a clean, let us know within 24 hours and we’ll put it right.
Do I need to be home while you clean?
No. Many of our customers arrange access via a key safe or with a neighbour and return once the clean is finished. Just let us know your preferred access arrangement when booking.
How do I get a quote?
The quickest way is through our Contact page — fill in the form with a few details about the job and we’ll get back to you the same day. You can also call or email us directly.
What are your opening hours?
We’re available Monday to Friday, 8am–6pm, and Saturday 9am–2pm. We’re closed on Sundays.